Frequently asked questions

Looking for an answer? Our FAQ section is the quickest way to get help.

How will the installation of my water softener be carried out?

Firstly, we invite you to complete our questionnaire and send us some photos of where you would like to install your device.
Following this, we will send you a final estimate for approval. Once the quote has been accepted, we will arrange a visit for the installation of your product and you will then be able to enjoy your brand new softener!

What about the warranty? Who comes in case of a breakdown?

If a breakdown occurs during the warranty period, the supplier's warranty conditions apply
For repairs, we will either send you one of our Van Marcke technicians or one from the supplier of the device.
If you notice that your device has a defect, please contact our service department as soon as possible at 056/237.583.

Is it safe to drink softened water?

Absolutely! Health organisations recommend that you do not ingest more than 3g of sodium per day and softened water should not exceed 0.2g per liter.
Our water softeners comply with the standards, and unless there are any contraindications, you can consume softened water.
However, for an adequate sodium concentration, we recommend that you contact a Van Marcke Installs professional. This person will make the necessary adjustments.

When is it not advised to drink softened water?

Drinking softened water is not recommended for people with high blood pressure or for babies less than six months old. However, this also applies to unsoftened water, which can sometimes contain high levels of nitrates.
Should you have any questions, please contact us via our contact form or by telephone at +32 56 23 77 49.

How much should I budget for my salt consumption?

The amount you will need to spend on salt will depend on your annual consumption and the hardness of the water in your area.
To give you an idea, a family of four generally uses 5 x 25kg bags of salt per year. The cost of a bag is €15.74 excluding VAT. If you are in a similar situation, then we would advise you to budget around €200 per year.

How much does annual maintenance cost?

At Van Marcke Installs we offer you a maintenance contract for € 99.00 per year, excluding VAT. This includes the following services:

  • Annual maintenance work;
  • Checking the hardness of your water and rebalancing it if necessary;
  • Breakdown service, without labor costs (you may be charged for spare parts if your appliance is no longer under warranty);
  • Delivery of salt to your home, on request.

How do I contact Van Marcke Service?

Should you have any questions about your heating, water treatment or sanitary installation or a problem with one of our products, please contact our technical service department quickly via our platform.
We will plan an appointment with one of our specialized technicians, at your service throughout Belgium.

Will my water consumption increase?

Very slightly. In general, the installation of a softener leads to a 3% increase in water consumption for a household.
However, this is quickly offset by the benefits of softened water! For example, since there are less limescale deposits on your household appliances, your energy consumption decreases.
Similarly, you save money on softening products, descalers, shampoos or specific soaps.

Can my softener be lower than my water disposal system?

The installation of our devices is possible as long as there is a water disposal nearby, even if it is located slightly higher than the softener.
For any particular situation, we invite you to fill in our form. One of our agents will then analyse the feasibility of your project and contact you as soon as possible.

How much does it cost to install a softener?

It depends on the model you choose. To find out, get an instant estimate on our website.
After answering a few questions, we will immediately tell you:

  • The type of device that is best for your situation;
  • The price of the device, installation included. Afterwards, a member of our staff will call you to analyse any requests you may have or your installation at home. He will then be able to calculate the final price of your water softener.

Why don't I see the price of the softener?

Depending on your answers, it is sometimes not possible for us to give you a real-time estimate.
For example, if you have a family of more than five people, a semi-industrial unit may be more suitable for you. This is the reason why we prefer to put you directly in touch with one of our experts. This person will be able to suggest a softener that meets all your needs.

Is it possible to install a water softener in an apartment?

If you live in an apartment, we invite you to follow the following procedure when filling in our form:

  • Choose the option "More than 5 people";
  • Go to the "Comments" section at the end of the form;
  • Explain your situation.

One of our operators will then study your request and contact you as soon as possible with the most suitable solution.